Payment Statuses

Order Statuses

An order status indicates its current state. The following are the status types:

Code

Description

process

Order accepted, awaiting payment from the client

cancel

Order unsuccessful, payment timeout expired

paid

Order paid, received amount equals order amount

paidOver

Order paid, received amount exceeds order amount

paidLess

Order paid, received amount is less than order amount

appeal

Order is under appeal

systemFail

Order rejected at creation

Typical Status Change Sequences

Each time the status changes, a webhook is sent to the Callback URL specified in the merchant’s settings or provided in the order creation request. You can learn more about webhooks here.

Sequence

Description

process => cancel

Payment was not received within the allocated time

process => paid

Payment received within the allocated time

process => paidOver

Payment received within the allocated time; payment amount exceeds order amount

process => paidLess

Payment received within the allocated time; payment amount is less than order amount

process => cancel => appeal => paid

Payment not received within the allocated time, or received in multiple payments. Client opened an appeal and confirmed payment

process => cancel => appeal => paidOver

Payment not received within the allocated time, or received in multiple payments. Total client payments exceed order amount. Client appealed and confirmed payment

process => cancel => appeal => paidLess

Payment not received within the allocated time, or received in multiple payments. Total client payments less than order amount. Client appealed and confirmed payment

process => paid => appeal => paidOver